Terms of Service

Service Scope

VPNIB provides international routes and subscription access, covering 100+ countries / 150+ routes and supporting Windows / macOS / iOS / Android / Linux. Clients and subscription access are available in the user panel after login. Follow the platform instructions to install, authorize, and import your subscription.

Coverage does not mean every route will connect in every network environment, and it is not a promise regarding third-party website content or account permissions. Third parties determine their own regional policies, eligibility requirements, and content licensing. Users remain responsible for obtaining any required accounts and access rights.

Account and Subscription Rules

No email address is required; registration uses a username and password. Keep your login details and subscription credentials secure. Do not publish subscription links or resell, rent, or share your account or subscription with others. If your credentials are exposed, change your password and describe the situation in a user panel support ticket.

There is no limit on the number of devices that can be online at the same time, for the account holder’s own devices. This does not permit offering a subscription to others as a public access service. Devices share the plan’s data allowance, and users are responsible for managing device access and data usage.

Monthly subscription data resets each month on the activation date. If you upgrade mid-cycle, the price difference is converted into the remaining days. Data packages remain valid until used and do not expire. See the plans page for prices and data allowances. Check your plan type and order amount before payment; completed orders are governed by the terms agreed to at the time of purchase.

Acceptable Use

Users must comply with the laws and regulations that apply where they are located and in the regions involved in their use of the service, as well as the rules of platforms they access. Do not use the service for fraud, intellectual property infringement, distributing illegal content, data theft, unauthorized system access, or other unlawful activities.

Do not conduct malicious scanning or network attacks, send spam, or otherwise harm routes, third-party systems, or other users’ normal use through automated abuse. Users are responsible for activity on their accounts. Anonymous, no-logs operation is a privacy policy and does not exempt users from legal responsibilities.

Availability and Liability

Connection performance depends on local networks, device settings, carrier routing, route maintenance, and third-party service status. VPNIB does not guarantee a fixed speed, fixed latency, or continuous availability of any particular egress point. If an issue occurs, check your client settings, try another route, and then submit the necessary diagnostic details in a support ticket.

Maintenance, external network failures, and force majeure events may interrupt or change the service. VPNIB will share known, significant service changes through site announcements or the user panel and take reasonable steps to address service-side issues. These terms do not exclude or limit liability where applicable law prohibits doing so, nor do they automatically attribute service-side failures to users.

Refunds and How to Request One

You may request a no-questions-asked full refund within 7 days of your first payment. You do not need to cite a connection issue as the reason. Log in to the user panel and submit a refund request through the support ticket portal. Identify the relevant order and state that you want a refund. Do not send your password or full subscription credentials in a ticket.

VPNIB will verify the account, payment record, and request date, then provide an update through the ticket. A refund ends the service benefits associated with the refunded order; details will be explained in the ticket. No fixed processing time is guaranteed, and the payment provider’s processing may affect when funds arrive. Requests made after the period above and other disputes will be handled under applicable law and the circumstances of the specific order.

Account Termination and Changes to These Terms

If a user engages in unlawful use, resale or sharing, malicious attacks, or another material breach of these terms, VPNIB may suspend the relevant access or terminate account service based on the risk. Where circumstances permit, the reason will be explained through the user panel; users may challenge the decision by submitting a support ticket. Account actions do not affect any refund or other remedy to which a user is legally entitled.

Updates to these terms will be posted on this page, along with a change to the last-updated month. Significant changes to subscription benefits will be announced on the site or in the user panel, with an explanation of how they apply. Updated terms will not retroactively remove existing benefits from completed orders. If you have questions about these terms, please confirm them through a support ticket before activating the service.